---
title: How Recurring Package Renewals Work
description: A recurring package charges your member's saved card automatically at each renewal and refreshes their credits, so they don't need to repurchase. This guide covers how renewals are timed, how pricing carries over, and what to do if a renewal fails.
---
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# How Recurring Package Renewals Work
## A recurring package charges your member's saved card automatically at each renewal and refreshes their credits, so they don't need to repurchase.
This guide covers how renewals are timed, how pricing carries over, and what to do if a renewal fails.
### Setting up renewals
- **Billing interval.** Monthly packages renew every 30 days from the purchase date, not on the same calendar date each month. For example, a package bought on 1 January renews on 31 January.
- **Number of cycles.** This is the total number of charges, including the first purchase. To charge a member 6 times over 6 months, set the number of cycles to 6 (1 purchase + 5 renewals).
- **Checking cycles used.** The number of cycles shown on a member's package is the total, not the number remaining. To see how many have been charged, go to the member's profile \> Packages \> View receipts.
- **Extending a member's commitment.** Number of cycles can't be changed in the package settings once members have bought it. To extend or shorten a specific member's plan, edit the cycles under the member's profile \> Packages.
### **Prices, promo codes and package changes**
- **Promo codes apply to every renewal.** If a member buys a recurring package with a promo code, the discounted price continues for all future renewals. Referral codes are the exception and apply to the first payment only.
- **Package edits apply to new purchases only.** Changing a package's price or settings doesn't update members who already hold it. Their renewals keep the original setup.
- **Updating an existing member's price.** Go to the member's profile \> Packages and update the price on their package. Use this to end a promo price or apply a new rate to current members.
### **When a renewal fails**
Renewals usually fail because of a card issue, or because the package has reached its final cycle. From the member's package in the Admin Portal, you can:
- **Retry the charge** once the member has updated their card.
- **Collect a manual payment** if the member pays by cash or transfer.
- **Renew from the failed payment date** so the billing date stays consistent.
- **Cancel the package**, even if the latest renewal failed.
If a package stopped because it reached its final cycle but should continue, increase the number of cycles under the member's profile \> Packages, then retry the charge.
**Using Xendit?** Recurring renewals need an extra webhook set up. Follow [Recurring package payments failing](https://support.vibefam.com/set-up-xendit-on-vibefam?hsLang=en#Recurring-Package-Payments-Failing), then let us know so we can enable it for your studio.
### **Quick tips and FAQs**
**Does a class booked before renewal use the old or new credits?** The old ones. A credit is deducted when the class is booked, not when it takes place.
**How do I find members whose recurring package is ending?** The "Expiring" filter on the Members page uses the end of the final cycle. For upcoming renewal dates, use the Membership Report and filter by expiry date.
**Can I change my payment gateway or Stripe account?** Please contact us first. Changing accounts can stop existing recurring packages from renewing.
**Will the recurring package continue to renew after the pre-set renewal cycles?** No - the system does not renew once the pre-set renewal cycle is completed.
**Tip:** Make it clear at checkout and in your terms that the package auto-renews. This avoids members disputing charges they didn't expect.
Still need help? Reach out to our support team via the Admin Portal.
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