How to Cancel a Recurring Subscription

How do member subscription cancellation requests work?

Subscription cancellation requests are confirmed before being processed. In some cases, the subscription is cancelled through the account dashboard by selecting the recurring package and choosing Cancel Recurring Package. Once confirmed, the subscription stops renewing and can end immediately.

How do I cancel a recurring subscription?

To cancel a recurring subscription from the portal:

1. Log in to the Vibefam business portal.
2. Open the Overview page.
3. Go to the Packages tab.
4. Select the recurring package for the studio subscription.
5. Click the three-dot menu (⋮).
6. Choose Cancel Recurring Package.
7. Confirm the cancellation.

What happens after cancellation?

After cancellation:

• The subscription will no longer auto-renew.
• The account may remain active until the end of the current billing period.
• The platform can still be available for downloading reports or data.
• The subscription will not be charged for upcoming renewals.

What should I do before cancelling?

Before completing cancellation, it is recommended to:

• Download any reports or data you may need.
• Confirm that you are ready to stop renewing the subscription.

What if I only want to stop renewing next month?

If the request is to stop the subscription next month, the cancellation can be arranged so the account remains active until the current billing period ends.