---
title: Refund a Member Transaction
description: You can refund a member directly from the Vibefam admin portal — no need to open your payment gateway. The refund goes back to the member's original payment method.
---
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# Refund a Member Transaction
You can refund a member directly from the Vibefam admin portal — no need to open your payment gateway. The refund goes back to the member's original payment method.
---
### **Issue a refund**
1. Go to **Members** in the left sidebar.
2. Search for the member by name, email, or mobile number, then click their row to open their profile.
3. Open the **Transactions** tab.
4. Find the transaction you want to refund. Successful payments are marked **Payment Success** with a green bar, and show the package name and amount.
5. Click **Actions → Refund**.
6. In the **Refund** window, check the **Refund Amount**. It's pre-filled with the full transaction amount — edit it if you're only refunding part of the payment.
7. Tick **I confirm the refund amount entered is correct and understand this action cannot be undone**.
8. Click **Submit**.
The amount you enter is refunded to the member's original payment method, **including any taxes** — so the total refunded matches exactly what you type in.
**Submit stays greyed out until you tick the confirmation box.** This is deliberate: refunds cannot be reversed once submitted.
---
### **Partial refunds**
To refund only part of a payment — say a member used 3 of 10 credits before cancelling — replace the pre-filled amount with the figure you want to return, then confirm and submit.
Vibefam does not calculate pro-rated amounts for you. Work out the figure before you open the window.
---
### **Important notes**
- **Refunds cannot be undone.** Double-check the amount before ticking the confirmation box.
- **Refunding money does not remove the package from the member's profile.** If the member shouldn't keep their remaining credits, handle the package separately under the **Packages** tab.
- **Transaction fees are not returned to you** by your payment gateway, even on a full refund. You absorb that cost.
---
### **If the refund fails**
Refunding from Vibefam is the recommended route. If a refund won't go through — for example, the payment is too old for your gateway's refund window — you can issue it directly from your **Stripe Dashboard** (or **Xendit dashboard**, for studios in Indonesia, the Philippines, and Vietnam) as a fallback.
---
### **Review your refunds**
Go to **Reports → Memberships** and filter **Charge Status → Refunded** to see every refunded transaction.
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