---
title: "Member Wallet: set up top-ups and accept wallet payments"
description: "Set up Member Wallet in Vibefam: turn it on, add top-up options with bonus credit, and let members pay for packages and courses online or at the front desk."
---
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# Member Wallet: set up top-ups and accept wallet payments
### **Overview**
Member Wallet lets members top up a balance with your studio and spend it on packages and courses. You can also refund a payment into a member's wallet instead of back to their card.
- [How money moves through the wallet](https://support.vibefam.com/wallet-set-up-top-ups#How-money-moves-through-the-wallet)
- [Before you start](https://support.vibefam.com/wallet-set-up-top-ups#before-you-start)
- [Turn on the wallet](https://support.vibefam.com/wallet-set-up-top-ups#turn-on-the-wallet)
- [Set up top-up options](https://support.vibefam.com/wallet-set-up-top-ups#set-up-top-up-options)
- [How members top up](https://support.vibefam.com/wallet-set-up-top-ups#how-members-top-up)
- [Refund a payment into the wallet](https://support.vibefam.com/wallet-set-up-top-ups#refund-a-payment-into-the-wallet)
- [Turn off the wallet](https://support.vibefam.com/wallet-set-up-top-ups#turn-off-the-wallet)
- [FAQ](https://support.vibefam.com/wallet-set-up-top-ups#faq)
#### **How money moves through the wallet:**
1. **Members prepay.** A member tops up, for example RM200. The payment goes to your studio when they top up.
2. **The credit stays with you.** The balance can only be spent at your studio and can't be withdrawn.
3. **They spend it.** The member pays for a package or course from their balance, for example a RM180 10 Class Pack, leaving RM20.
4. **Refunds can go back to the wallet.** When you refund a payment into the wallet, the amount is added to the member's balance.
Who can use it: the Wallet is available on the **Most Popular plan and above**. On other plans, owners and admins see a **Talk to our team** page instead of the Wallet settings. Owners and admins have access straight away; for other staff roles, turn on the **Wallet** permission.
Where members use it: your booking website, website widgets and branded app. The Wallet isn't available in the Vibefam mobile app.
What it pays for: one-off packages and courses, online or at the front desk. It can't be used for recurring packages (or any sale that includes one), merchandise or fees. Wallet credit doesn't expire.
---
### **Before you start**
- Your studio is on the Most Popular plan or above.
- You're an owner or admin, or your role has the **Wallet** permission turned on.
- An online payment method is set up under **Settings → Payments & Billing → Payment Method**, so members can pay for top-ups online.
---
### **Turn on the wallet**
1. Go to **Settings → Payments & Billing → Wallet**.
2. Turn on **Let members top up and pay with their wallet**. The switch shows **On**.
3. Add at least one top-up option (next section) so members have something to buy.
The Wallet page in Settings, before any top-up options are added:
---
### **Set up top-up options**
A top-up option is an amount members can buy. Each option has what the member pays and what they get in wallet credit. The difference is the bonus, which your studio covers.
**Start with common amounts.** When you open the Wallet for the first time, you can click **Add these 4 options** to add 50, 100, 200 and 500 at face value (no bonus). You can edit or delete them afterwards. Click **I'll set my own** to skip this.
**Add your own option:**
1. Click **+ Add top-up option**.
2. Enter **Member pays**, the amount the member is charged.
3. Enter **Member gets**, the credit added to their wallet. To offer a bonus, enter a higher amount. For example, pays RM50, gets RM55 gives a RM5 bonus.
4. Leave **Sold online** on if members should be able to buy this option on your booking site.
5. Leave **Active** on. Inactive options can't be sold anywhere.
6. Click **Save**.
The Add top-up option window, *Example with a $5 bonus:*
Saved options appear in the **Top-up options** table with their bonus and whether they're sold online. Click **Edit** or **Delete** to change an option:
---
### **How members top up**
Members top up on your booking website, widgets or branded app.
1. The member opens their **Wallet**. It shows their balance, recent activity and a **Top up** button.
2. They click **Top up** and choose an amount. Options with a bonus show what they'll get, for example RM100 → Get RM105.
3. They check **Balance after top-up**, select a payment method and click **Pay**.
The balance is added once the payment goes through. The Wallet page reminds members that wallet money can only be used at your studio and can't be withdrawn.
The member's Wallet page:
Choosing an amount on the Top up wallet screen:
#### **Paying with the wallet online**
1. The member goes to **Buy Packages** (or courses) and clicks **Buy now**.
2. They accept any membership agreements.
3. At payment, they select **Studio wallet**. The checkout shows what's left in their balance after paying, for example RM103 balance − RM100 package = RM3 left.
4. They confirm the payment. The amount is deducted from their wallet.
---
### **Refund a payment into the wallet**
You can refund any payment into the member's wallet instead of back to their card. The refunded amount is added to their wallet balance, and they can spend it on their next purchase at your studio.
---
### **Turn off the wallet**
Turn off **Let members top up and pay with their wallet** in **Settings → Payments & Billing → Wallet**.
- Members can no longer buy new top-ups.
- Members keep their existing balance and can still spend it.
To stop selling one amount without turning off the whole wallet, edit that option and turn off **Active**, or turn off **Sold online** to remove it from your booking site only.
---
### **FAQ**
**What can members pay for with their wallet?** One-off packages and courses. The wallet can't pay for recurring packages (or any sale that includes one), merchandise or fees.
**Can members withdraw their balance or use it at another studio?** No. Wallet money can only be used at your studio and can't be withdrawn.
**Who pays for the bonus?** Your studio. If a member pays RM100 and gets RM105, the extra RM5 is credit you've given them.
**Can I offer an amount only at the front desk?** Yes. Turn off **Sold online** for that option. Staff can still sell it at the desk, but it's hidden on your booking site.
**What happens to balances if I turn the wallet off?** Members keep their balance and can still spend it. Only new top-ups stop.
**Does wallet credit expire?** No. Wallet credit never expires.
**Can members use the wallet in the Vibefam mobile app?** No. Members can top up and pay with their wallet on your booking website, widgets and branded app.
**Why can't a staff member see the Wallet settings?** Only owners and admins have access by default. Turn on the **Wallet** permission for their role.
**What are the benefits of using wallet?** The biggest benefit for a studio is **getting paid upfront**. Members pay when they top up, before they’ve booked anything, so the money is in the studio’s account sooner. The other benefits build on that.
**How it encourages members to spend more?**
- **Bonus credit on bigger top-ups.** A studio can offer “pay RM500, get RM550”, so a member who would have bought a RM200 pack is nudged to commit RM500. The bonus works like a discount, but the studio keeps the cash upfront rather than giving money off one package.
- **A balance brings members back.** Unspent credit can only be used at that studio and never expires, so the member has a reason to keep booking there.
- **Refunds can stay with the studio.** Instead of refunding to the card, staff can refund into the wallet. The money stays in the business, and the member usually spends it on a later purchase.
- **Quicker checkout.** Members pay from their balance in one step, online or at the desk.
- [Getting started](https://support.vibefam.com/getting-started?hsLang=en)
- [Classes, Courses & Appointments](https://support.vibefam.com/classes-courses-appointments?hsLang=en)
- [Packages & Payments](https://support.vibefam.com/packages-payments?hsLang=en#main-content)
- [Packages](https://support.vibefam.com/packages-payments?hsLang=en#packages)
- [Payments](https://support.vibefam.com/packages-payments?hsLang=en#payments)
- [Booking & Scheduling](https://support.vibefam.com/booking-scheduling?hsLang=en)
- [Staff & Instructors](https://support.vibefam.com/staff-instructors?hsLang=en)
- [Members & Family Accounts](https://support.vibefam.com/members-family-accounts?hsLang=en)
- [Notifications & Marketing](https://support.vibefam.com/notifications-marketing?hsLang=en#main-content)
- [Marketing](https://support.vibefam.com/notifications-marketing?hsLang=en#marketing)
- [Notifications](https://support.vibefam.com/notifications-marketing?hsLang=en#notifications)
- [Integrations & Advanced Features](https://support.vibefam.com/integrations-advanced-features?hsLang=en)
- [Reports & Insights](https://support.vibefam.com/reports-insights?hsLang=en)
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